Frequently Asked Questions
Everything you need to know about our eco-friendly modern furniture and home decor.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via White Glove service typically arrive within 2 to 4 weeks depending on your location.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. For shipping quotes to Alaska, Hawaii, or international destinations, please contact our customer service team directly.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items in their original packaging. Please note that a restocking fee may apply, and custom-made or clearance items are final sale.
Are your products eco-friendly and sustainable?
Yes, Haiku Designs specializes in sustainable living. We prioritize products made from FSC-certified wood, bamboo, and low-VOC finishes to ensure a healthy home environment.
Do you provide white glove delivery and assembly?
Yes, White Glove Delivery is available for an additional fee. This service includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options through Affirm for qualified purchasers.